Counselling Skills for Enhanced Communication

Counselling Skills for Enhanced Communication - 1 Day Training Course

Overview

Given the ever -increasing complexity of modern working roles, the need to acquire counselling skills becomes evident for statutory, voluntary, charitable and business sectors.

Counselling skills enhance clarity, help gain rapport, maintain boundaries, build trust through empathy, ensure confidentiality and help in the recording of the interaction.

These skills should be evident in interactions between for example:

An interviewer and interviewee

A manager at performance review

A mentor or adviser in education or training

An assessor in nursing/care setting and patient or staff

A sales professional and client

A doctor and patient

Customer relations and client

Legal or employment adviser and client

In fact, these well-researched and tested skills should be used by all professionals in the interests of optimising communications in many differing settings.

The Counselling Skills workshop will be delivered in a user -friendly, fun environment which seeks to make use of the delegates own experiences for the sake of relevancy.

Content

This one-day workshop will be based on skills acquisition attained by the use of:

Power Point presentation
Role play
Interactive exercises
Written work sheets
A quiz

The content will include developing skills in:

Shaping an interaction
Mirroring and modelling
Gaining rapport
Paraphrasing
Understanding non-verbal interactions
Recording interactions

Delegate Feedback

"An introduction to counselling skills, with some hands on practice. Interesting course."
Trainer, Sage (UK) Plc

"Good interaction within the group allowing you to reflect on different situations other people have encountered in their job roles.
Learning and Development Advisor, Chesterfield College

"Identifies strategies & approaches to suppost improvement & understanding of effective communication.
Chesterfield College

"A useful insight regarding counselling skills and communication."
Regional Officer, LFE

"Extremely useful with many practical strategies. A very interesting insight into counselling and psycho-analysis. Interesting correlation/cross-over with spld assessment. Thoroughly recommend this course."
Head of Learning Support, St Francis Xavier 6th Form College

"Good communication of subject, reinforcing prior-knowledge as well as gaining new insights of counselling. Good pace and enjoyable."
Learner Support & Advice Manager, London Borough of Tower Hamlets

Course Objectives

Delegates will be able to:

Understand general principles of counselling

Be able to understand and demonstrate:

Appropriate use of counselling skills in differing settings
Ethical considerations in differing settings
Appropriate boundaries in differing settings
Issues regarding health, safety and confidentiality- limits in differing settings

Who Should Attend?

The workshop is appropriate for all professionals in statutory, voluntary, charitable and private sectors who wish to acquire counselling skills to optimise communication between themselves and their clients, patients, employees, learners, colleagues, customers and the general public.

Open Events for this Topic
There are no open events scheduled for this topic. Many of our events are run as open events at various locations around the UK. See the Events Diary for scheduled events. All topics can be run as internal events on your premises.

In-house Event for Your Organisation

We can run this topic as an in-house event for your organisation on your premises. This can provide a high quality and cost effective staff development route.

This workshop is Price Band B

Workshop Style

This training course is delivered in a workshop style. It is highly participative with a blend of presentation, group exercises and debate. A comprehensive delegate pack is included. .

Numbers

To ensure effective levels of delegate participation, involvement and interaction, delegate numbers are restricted. This workshop is suitable for groups of 2 to 20 delegates.

Certification

Formal CPD certificates are provided after the event in a form which is acceptable as CPD evidence to many professional bodies and institutions.

Facilitator