Telesales LIVE!

Telesales LIVE!

Overview

Traditional telesales training is either classroom based or occasionaly coaching for short periods on the telephone. Telesales LIVE combines the two methods.

This is a short-burst, high impact, hands-on workshop that is relevant to you and your organisation. It will address real problems with real solutions in real time and is completely focused on you and your customers.

Successful selling or appointment making on the telephone is dependent on two elements:

  1. A process that gets your potential client’s attention and keeps it until you achieve your objective
  2. The personality and engagement skills of the sales person

This course has the workshop content to cover the first element, and the one-to-one coaching for the second.

Learning Objectives

Following the Workshop delegates will:

  • Understand the relationship between  Activity, Results and Challenge
  • Learn how to determine how much and what effort is required
  • Discuss and formulate a sales process that works for them
  • Realise the importance of physical and mental preparation
  • Learn how to differentiate ourselves from all of the other people hitting on our target

Who Should Attend?

Anyone who sells or makes appointments/meetings on the telephone. Anyone who supervises telesales staff.  Anyone who wants to be more effective and persuasive on the telephone.

Content

  • Workshop
    • Your Sales Process
    • The First Fifteen Seconds – an introduction that arouses interest, begins to control the way the target thinks about you and begins the sales process
    • All contacts are sales opportunities – discuss
  • Hit the Phones! - Live calls, with immediate feedback from the trainer and one-to-one coaching

  • Results
    • Record meetings, appointments, sales etc
  • Workshop - What have we found - Group feedback, What’s working?
    • Revisit that introduction
    • 3 great introductions that really work
    • SEQ – sacrifice detail for impact
    • Gatekeepers – crack the code
    • Voicemails that get callbacks
  • Hit the Phones! - Live calls, with immediate feedback from the trainer and one-to-one coaching

  • Results
    • Record meetings, appointments, sales etc
  • Workshop - What have we found - Group feedback, What’s working?
    • Questioning skills
    • Listening Skills
    • Dealing with difficult customers – secondary objectives
  • Hit the Phones! - Live calls, with immediate feedback from the trainer and one-to-one coaching

  • Results
    • Record meetings, appointments, sales etc
  • Workshop - What have we found - Group feedback, What’s working?
    • Objection Handling
    • Closing Techniques
  • Hit the Phones! - Live calls, with immediate feedback from the trainer and one-to-one coaching

  • Final Results and Prizes

  • Action - How will you carry this training forward tomorrow?
There are no open events scheduled for this topic.
Many of our events are run as open events at various locations around the UK. See the Events Diary for scheduled events. All topics can be run as internal events on your premises.
In-house Event for Your Organisation
We can run this topic as an in-house event for your organisation on your premises. This can provide a high quality and cost effective staff development route.
This workshop is  Price Band B 
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Workshop Style

This training course is delivered in a workshop style. It is highly participative with a blend of presentation, group exercises and debate.  A comprehensive delegate pack is included. .

Numbers

To ensure effective levels of delegate participation, involvement and interaction, delegate numbers are restricted.  This workshop is suitable for groups of 2 to 20 delegates.

Certification

Formal CPD certificates are provided after the event in a form which is acceptable as CPD evidence to many professional bodies and institutions.

Facilitator

The facilitator for this workshop is a highly experienced trainer with in-depth subject knowledge.