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Problem Solving & Creative Thinking

Problem Solving & Creative Thinking

View Programme

Most people, most of the time do not have a pragmatic, practical approach to problems they have to solve. It is quite typical to see a problem arise and then the problem solver simply react to the problem. Time is precious, results are needed so most people just get on and ‘do something’; it seems like the best way forward.

This is not good enough; without a good understanding of what a problem actually is, what type of problem it is, without the key knowledge of whether the problem is common or special, without knowing whether your actions are simply ‘Tampering’ and whether you are upsetting your system, without knowing which problem solving method suits your problem then the above approach is an ad hoc, ill judged answer to find appropriate solutions.

This workshop introduces participants to problem solving and via a series of practical problem solving exercises, demonstrates how problems should be approached

Aims and Objectives

The workshop aims to introduce the concepts of problem solving and how to properly apply them.

By the end of the course participants will be able to:

  • Understand exactly what a ‘problem’ is and know how to develop clear objectives to see their way out of the problem
  • Think more imaginatively by applying a number of tools which help them widen their creative thinking
  • Understand and apply a whole range of quick and easy to use problem solving techniques
  • Use a variety of flowcharts to improve processes
  • Appreciate the key concepts of ‘tampering’, ‘Profound Knowledge’ and ‘system thinking’.
  • Understand the key concepts around measurement and the use of Control Charts
  • Know how to apply the team problem solving approach of Kaizen


The workshop will cover the following topics:

  • A Problem to Solve
  • Creative Thinking
  • Left and right brain characteristics
  • Creative or Analytical?
  • Creativity Tools
  • Tools to Solve Problems
  • The right tool for the job
  • Flowcharting and your processes
  • Can’t measure – can’t improve
  • Control Charts
  • Kaizen

Delegate Feedback

"Really enjoyable, thank you!"
Assistant Accountant - Kirklees College

"Beneficial and worthwhile, thank you!"
Key Stage 1 Teacher and Subject Leader - Gorton Mount Primary

"Excellent relevant examples"
L & D Officer - The Information Commissioner's Office

Who Should Attend?

One day workshop for those who have any responsibility for the solving of problems or want to introduce a pragmatic, tried and trusted problem solving method to their team or organisation.

If there is a sense of too much waste and not enough improvement or we seem to be making the same mistakes again and again this workshop will show the participant how to get out of that negative loop.

There are no open events scheduled for this topic.
Many of our events are run as open events at various locations around the UK. See the Events Diary for scheduled events. All topics can be run as internal events on your premises.
In-house Event for Your Organisation
We can run this topic as an in-house event for your organisation on your premises. This can provide a high quality and cost effective staff development route.
This workshop is  Price Band B 

Workshop Style

This training course is delivered in a workshop style. It is highly participative with a blend of presentation, group exercises and debate.  A comprehensive delegate pack is included. .


To ensure effective levels of delegate participation, involvement and interaction, delegate numbers are restricted.  This workshop is suitable for groups of 2 to 20 delegates.


Formal CPD certificates are provided after the event in a form which is acceptable as CPD evidence to many professional bodies and institutions.


The facilitator for this workshop is a highly experienced trainer with in-depth subject knowledge.