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The First Line Manager - Improving Skills and Effectiveness

The First Line Manager - Improving Skills and Effectiveness


Improving Skills and Effectiveness

Getting the best out of staff, often in circumstances where time and resources are limited, is an especially difficult task for first-line managers as there are many demands, constraints and barriers involved in learning how to manage, and be managed, effectively.

The right training and support helps success significantly. This one-day workshop enables participants to understand better what these demands, constraints and barriers are and how to overcome them by using key managing skills, tools and techniques.

The workshop follows on from our Introduction to First-Line Management workshop and  encourages participants to use current experiences and issues as a reference point for much of the content.  This enables participants to explore and understand better how to apply the techniques and approaches on return to work. 

The workshop aims to build confidence and competence, enabling participants to gain a deeper understanding of their role within their business. At the same time it will help them develop skills vital to ensuring their team delivers the organisation's standards, targets and expectations, which determine how others perceive them - and against which their individual performances are measured.

Because the role of the first-line manager is arguably one of the most important tasks in any organisation or business, this course is essential for those who want to become more effective in managing others and who want to increase their personal impact and effectiveness at work.

Learning Objectives

The aim of this programme is to understand the specific factors in the participant’s organisation that determine successful first-line management and to develop the key skills and management styles that allow them to become more effective within that environment.

Participants will receive helpful personal feedback from the course tutor on their strengths and development priorities enabling engagement in a process of continuous development.

By the end of the course participants will be better able to

  • understand the role and importance of the supervisor/team leader/ first-line manager within the context of their own organisation
  • identify their own and their team's key result areas
  • analyse how their management impacts on team and organisational performance
  • identify their preferred management style - and alternatives!
  • identify areas of personal strength and areas for further development
  • plan and manage the changes required

In working towards the above aims, participants will explore how to

  • analyse the role of the first-line manager in organisational and team success
  • understand the barriers, demands and constraints relating to effective management in their organisations
  • evaluate the personal and professional changes necessary to be an effective manager
  • explore some of the key interpersonal skills needed including how to influence staff and colleague when necessary
  • set their sights on delivering higher-than-average performances
  • plan and manage change effectively

Delegate Feedback

'Fantastic day. Really enjoyed it. Will take away a lot from this day.'
Office Manager, London Learning Consortium

'Very professional facilitation and very easy to understand objectives.'
Procurement Co-ordinator, Oxleas NHS Foundation Trust

'This workshop will be highly useful for developing your management skills and enjoyable too.'
Digistal Marketing Manager, White Hay Media

'Very informative but also very interactive with the chance to reflect on own practices.'
Senior careers and work related learning officer, Newman University College

'Very knowledgable facilitator who ensured that the individual learning needs of the group were met.'
Curriculum Co-ordinator, Northamptonshire County Council

Who would benefit from attending this workshop?

This intensive one-day workshop is designed for first-line managers and those staff expected to manage, supervise or direct others. It is highly suited to those who have taken up new posts recently and have some experience in role.

This workshop may also be of interest to experienced managers, trainers and staff development professionals who are tasked with training, mentoring and/or supporting first-line management, as the workshop provides both a good reminder of the challenges those new to the role face, as well as possible solutions.  The workshop acts as a prospective template for follow-on internal CPD training for first-line managers.


1. What is success and effectiveness in my organisation?

  • Understanding business imperatives
  • Achieving organisational success in a competitive environment
  • Day-to-day work and organisational success
  • The qualities of an effective first-line manager
  • The role of first-line manager in achieving success
  • Tools and techniques for understanding organisations and business success
  • Management styles – which and when

2. Managing Performance and Influencing Skills

  • Gaining commitment and engagement in staff – how and why?
  • Key communication skills
  • Day-to-day management of performance
  • Appraisals, goal-setting and review
  • Coaching for high performance
  • Understanding the needs of others
  • Using communication to persuade and influence
  • Managing the poor performer

3. Communication and change management

  • Change strategies – which to use and how
  • Types of change and how to manage them
  • Planning and implementing change
  • Using communication to manage change
  • Managing uncertainty and fear

4. Managing a team

  • Understanding the dynamics of teams
  • Managing the development of teams
  • Management styles and team working
  • Organisational relationships and roles

5. Applying learning to your organisation

  • Identify common issues in your organisation
  • Apply tools and techniques learnt to these issues
  • Examine when to use different tools and approaches

6. Action Planning

  • What has been learned
  • How to apply the knowledge and skills back at work
  • Personal Implementation and Development Plans
There are no open events scheduled for this topic.
Many of our events are run as open events at various locations around the UK. See the Events Diary for scheduled events. All topics can be run as internal events on your premises.
In-house Event for Your Organisation
We can run this topic as an in-house event for your organisation on your premises. This can provide a high quality and cost effective staff development route.
This workshop is  Price Band B 

Workshop Style

This training course is delivered in a workshop style. It is highly participative with a blend of presentation, group exercises and debate.  A comprehensive delegate pack is included. .


To ensure effective levels of delegate participation, involvement and interaction, delegate numbers are restricted.  This workshop is suitable for groups of 2 to 20 delegates.


Formal CPD certificates are provided after the event in a form which is acceptable as CPD evidence to many professional bodies and institutions.


The facilitator for this workshop is a highly experienced trainer with in-depth subject knowledge.