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Introduction to First Line Management

Introduction to First Line Management


The role of the first-line manager is arguably one of the most important tasks in any organisation or business.  Getting the best out of staff, often in circumstances where time and resources are limited, is a demanding task for all managers but for those new to management, with limited experience of managing people, the challenges are even more daunting.

The right training and support significantly improves success.

This one day workshop enables participants to increase their understanding of the confidence, competences and approaches that underpin effective management and in so doing, demonstrates what attributes and actions they need to deliver high performance.  This includes guidance and direction on how to plan and manage their personal development as well as the professional changes involved when taking on such a vital role.

The workshop can be seen as a first step to more effective management and is considered essential for anyone who is new to first-line management, hopes to take on a management role in the near future or simply wishes to start improving their management capability. 

Learning Objectives

The aim of this workshop is to build confidence and competence, enabling participants to gain a deeper understanding of their role within the business, whilst simultaneously helping them to develop of the skills necessary to plan and manage the transition to effective first-line manager.

Participants will receive helpful personal feedback from the course tutor on their strengths and development priorities enabling engagement in a process of continuous development

By the end of the course participants will be better able to

  • Understand the role and importance of the supervisor/team leader/ first-line manager within the context of their own organisation
  • Identify their own and their team's key result areas
  • Analyse how their management impacts on team and organisational performance
  • Identify their preferred management style and alternatives
  • Identify areas of personal strength and areas for further development.
  • Plan and manage the changes required

In working towards the above aims, participants will:

  • Analyse the role of the first-line manager in organisational and team success
  • Understand the barriers, demands and constraints relating to effective management in their organisations
  • Evaluate the personal and professional changes necessary to be an effective manager
  • Explore some of the key interpersonal skills needed including how to influence staff and colleagues when necessary
  • Set their sights on delivering higher-than-average performances
  • Plan and manage change effectively

Delegate Feedback

'I will be telling my colleagues how useful this workshop has been.'
Supervising Nursery Practitioner, RSC Nursery

'An inspirational trainer, who is very knowledgable. The trainer makes you think about your practice & made me think about the changes I can make to become more effective as a manager.
Centre Delivery Lead, Northamptonshire Healthcare Foundation Trust

'Extremely informative and an absolute must if embarking on a new management position. Absolutely fantastic and thank you!
Programme Leader, Hinwick Hall College

'Very focussed & stimulating, with excellent content and delivery - thank you.'
HR Manager, Waymade Healthcare

Who would benefit from attending this workshop?

This intensive one-day workshop is designed for first-line managers and those staff expected to manage, supervise or direct others.

This workshop may also be of interest to experienced managers, trainers and staff development professionals who are tasked with training, mentoring and/or supporting first-line management, as the workshop provides both a good reminder of the challenges those new to the role face as well as possible solutions.  The workshop acts as a prospective template for follow-on internal CPD training for first-line managers.


1. Organisational success through people

  • The issues and challenges facing every business and every manager today
  • The importance of the role of first-line manager
  • The qualities of an effective first-line manager
  • The transition from team member to team leader

2. Understanding your organisation and staff at work

  • Management in your organisation – how and why?
  • Identifying key actions and behaviours for success
  • Prioritising activities and tasks
  • Key Results Areas
  • Gaining and keeping commitment
  • Planning & communicatingchange
  • Announcingchange in a way that inspires staff
  • Setting objectives, planning and organising

3. Dealing with Management issue

  • Identify common issues in your organisation
  • Apply tools and techniques learnt to these
  • Examine when to use different tools and approaches

4. Developing a Personal Management Style

  • What management styles are there
  • Understanding which may suit a situation best
  • Developing an effective management style

5. Action Planning

  • What has been learned
  • How to apply the knowledge and skills back at work
  • Personal Implementation and Development Plans
There are no open events scheduled for this topic.
Many of our events are run as open events at various locations around the UK. See the Events Diary for scheduled events. All topics can be run as internal events on your premises.
In-house Event for Your Organisation
We can run this topic as an in-house event for your organisation on your premises. This can provide a high quality and cost effective staff development route.
This workshop is  Price Band B 

Workshop Style

This training course is delivered in a workshop style. It is highly participative with a blend of presentation, group exercises and debate.  A comprehensive delegate pack is included. .


To ensure effective levels of delegate participation, involvement and interaction, delegate numbers are restricted.  This workshop is suitable for groups of 2 to 20 delegates.


Formal CPD certificates are provided after the event in a form which is acceptable as CPD evidence to many professional bodies and institutions.


The facilitator for this workshop is a highly experienced trainer with in-depth subject knowledge.