Topics

Our workshops can be run as an in-house workshop, delivered to your staff on your premises.

They may also be run as open events at locations around the UK, suitable if you have one or two staff to attend.

Click on an event for further details:

  Customer Service
  Effective Debt Collection Over the Telephone
  Quality Customer Service
  Telephone Communication Skills
  Data Protection, Bribery and Corruption
  Data Protection Act - The Latest Changes & Implications of Handling Personal Data
  Fraud Awareness, Prevention & Detection
  The Bribery Act
  Equality and Diversity
  E&D Legislation: Understanding Latest Legislation 2013
  Impact Assessment, Equality Analysis & Equality Schemes
  Islamic Cultural Awareness
  Governance
  The Company Director: Roles and Responsibilities of a Director
  The Role of the Company Secretary
  Human Resources
  Basic Employment Law
  Combating Bullying & Harassment
  Disciplinary and Grievance - The Essentials
  Employment Law, Rights & Responsibilities in 2013
  Interview & Selection - Getting it Right
  Performance Appraisal and Assessment
  Staff Recruitment, Selection & Retention
  Train the Trainer - 1 Day Course
  Train the Trainer - 2 Day Course
  Wellness and Wellbeing for Organisations and Individuals
  Management
  Counselling Skills for Enhanced Communication
  Customer Influence & Persuasion
  Effective Leadership
  Effective Time Management
  Essential Negotiation Skills
  Finance for Non-Financial Directors
  Finance for Non-Financial Managers and Non-Financial Personnel
  High Impact Communication
  Influencing Skills
  Introduction to Company Accounts
  Leading with Emotional Intelligence: Psychology of Leadership - 2 Day Course
  Managing Meetings
  Managing Performance and Conduct
  Motivating you to Motivate Others
  Networking for Success: Building Business & Engaging New Contacts
  Organisational Stress Management 2 Day Course
  Performance Management
  Problem Solving & Creative Thinking
  Self Hypnosis as a Leadership Tool - Relaxation, Stress Management & Goal Attainment
  Working Assertively
  Management Development
  An Introduction to First Line Management
  Becoming a More Strategic Manager
  Modern Business Maths: Effective Use of Spreadsheets
  Modern Business Maths: General Application for Developing Managers & Technical Staff
  Modern Business Maths: Logistics and Planning
  Modern Business Maths: Successful Manipulation of Data and Statistics
  The First Line Manager - Improving Skills and Effectiveness
  Marketing
  DIY SEO: Aiming for Page 1 on Google
  Google Adwords - Advanced
  Google Adwords and Analytics: Getting the Best from Your Website with Low Cost Marketing
  Practical Marketing for Small Businesses & Low Budget Departments
  Presentation Skills
  Award Winning Presentation Training - 2 Day Course
  Improving Presentation Skills - 1 Day Course
  The Next Stage of Presentation: Day 2 of Presentation Skills
  Project Management
  An Introduction to Project Management
  Intermediate Project Management - Tools & Techniques
  Managing Budgets and Financial Resources for Project Management
  Project Governance
  Redundancy Support
  Beyond Redundancy - Planning and Preparing a Working Future
  Effective Job Search
  Moving into Self-Employment
  So You Want to Become a Consultant?
  Sales and Business Development
  Advanced Selling Skills
  Fundamental Selling Skills
  Successful Sales Account Management
  Telesales Essentials
  Telesales LIVE!
  The Sales Presentation - Perfecting your Pitching Skills
  Special Needs Employees
  Autistic Spectrum Disorders
  Dyslexia - Understanding & Improving Support
  Safeguarding: Understanding/Meeting Requirements in 2012
  Tendering, Bidding and Funding
  Funding, Grants, Loans & Business Support for SMEs and Sole Traders
  Making the Most of Government Funding & Subsidies for Training & Employment